Need Help? Call or Text 502-999-5438

View Kiigns Hunting FAQ

Q. Where is Kiigns Hunting located?

A. Kiigns Hunting warehouse is located in Louisville, Ky bordering the beautiful Ohio River. We currently conduct all customer business on our website, Kiigns.com. We also offer an open invitation to stop by and read our story.

Q. How long after I place my order does my package arrive?

A. Usually within 3-5 business days, excluding any federal holidays or events. Packages can be delayed due to severe weather also. If you need your order sooner please contact us before completing your order.

Q. Are taxes included in the price of items?

A. Kiigns Hunting has nexus in the state of Kentucky. All Kentucky residents will see a tax fee of 6% at checkout. Non-residents will NOT see a tax fee at checkout.

Q. Do you offer a bulk discount?

A. Yes, If you could please contact us before completing your order our staff at Kiigns Hunting will offer you a discounted price on 2 bow packages or more.

Q. Is it safe to shop at Kiigns using my credit card?

A. Yes, Kiigns Hunting uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and our servers. This connection protects your sensitive data. All pages, content, credit card, and transaction information is protected by the same level of security used by banks.

Q. Do you ship outside of the U.S?

A. At this time we are not allowed to ship any crossbow or crossbow parts outside of the United States. We recommend checking with your local archery dealer.

Q. Why does my credit card keep getting declined checking out?

A. If you are trying to purchase a product on our site with a sale price of $2,000 or more and your card is declined, you will need to contact your personal bank and notify them of the large payment request. Your bank will then raise your card limit and allow you to make a one time payment for the purchase price using your credit card.

Q. Do you accept back-orders if the product is out of stock?

A. Yes, please contact us and we will give you more information on the products restocking date and allow you to place a back-order.